Refund & Cancellation Policy · Zinda Education

This Refund & Cancellation Policy explains how fees work at Zinda Education, when they can and cannot be refunded, and how to raise a refund query. Zinda Education is an independent education consultancy operated by Tamil in Russia (registered in India) together with Zinda Education (registered in Russia). In this policy, "Zinda Education", "we", "us" and "our" refer to that operator, and "you" or "student" refers to the applicant (or their parent/guardian). This policy forms part of our Terms & Conditions, and by using our service you agree to it.

1. Our Core Position on Fees

The fees we charge are service and processing fees. They pay for the work our team performs at each stage of your application, admission, and visa-guidance journey. They are not deposits, and they are not payments for a guaranteed result.

As explained in our Disclaimer, we are an independent consultancy. We are not a university, not a government body, and not an official agent of any government. We do not guarantee admission, scholarships, visa approval, or any specific outcome. Because we are paid for the work we do — not for a result — our fees are non-refundable once the relevant stage of work has begun.

2. Stage-Wise Fee Structure

Our fees are charged in stages. Each stage fee covers the work done during that stage, and each stage fee becomes non-refundable once work on that stage has started. All payments are made by offline bank transfer, and you upload a proof-of-payment receipt which our team verifies manually. We do not use any online payment gateway and do not collect or store your card or bank-login details.

The stages are:

Stage 1 — Application / Registration Fee. Paid when you begin. This covers opening and processing your application, reviewing your documents, and university selection and guidance. It is non-refundable once we have begun processing your application.
Stage 2 — Second Payment (after the confirmation / offer letter). Paid after we have obtained a confirmation or offer letter for you. This covers the work involved in securing and issuing that confirmation. It is non-refundable once work on this stage has begun.
Stage 3 — Final Payment (before visa processing). Paid before visa-related processing and guidance begins. This covers our support with your visa documentation and guidance. It is non-refundable once work on this stage has begun.

Because each stage is charged and delivered separately, paying for one stage does not commit you to the next. You only pay for a later stage when you choose to proceed to it.

3. Cancellation by the Student

You may decide to stop using our service at any time. However:

Any stage whose work has already begun is non-refundable, because the service for that stage has been provided.
If you have paid for a stage that we have not yet started, please contact us promptly (see Section 8). Where genuinely no work has been performed on that specific stage, we will consider a refund or an adjustment at our reasonable discretion.

To cancel, please notify us in writing at zindaeducation@mail.ru.

4. If the Service Cannot Proceed for Reasons on Our Side

If, for genuine reasons attributable to us, we are unable to perform the work for a stage that you have already paid for, we will not simply keep the fee for work we did not do. In that situation we will, at our reasonable discretion, either:

refund the portion of the fee relating to the work we were unable to perform; or
carry that amount forward and adjust it against another stage of your service.

This does not apply where the service cannot proceed because of your own actions or circumstances — for example, incomplete, incorrect, or fraudulent documents, missed deadlines, ineligibility, withdrawal, or a decision by a university or a government authority (see Section 6).

5. Duplicate Payments and Overpayments

Because payments are made by manual bank transfer, occasional errors can happen. If you make a genuine duplicate transfer for the same fee, or you overpay an amount, that genuine duplicate or excess amount can be refunded or adjusted against your next stage, at your preference.

To request this, email us at zindaeducation@mail.ru with your proof-of-payment receipts so we can verify the duplicate or overpayment. This does not create a right to a refund of a correctly paid stage fee.

6. University and Government (Visa) Decisions Are Separate

We provide guidance and processing support, but we do not control the decisions of universities or government authorities. Admission decisions are made by universities, and visa decisions are made by the relevant government authorities. A rejection, delay, or change of decision by a university or a visa authority is outside our control.

Any fees charged directly by a university, an embassy, a consulate, a visa centre, or any other third party are separate from our service fees. We do not collect those fees for them, and their own refund rules apply to those amounts. A refusal or refund decision by a university or government does not entitle you to a refund of our service fees for work we have already performed.

7. Fees Are Non-Refundable Once a Stage Begins — Summary

To be clear and firm on the main point:

Once work on a stage has begun, the fee for that stage is non-refundable.
An unfavourable outcome (no admission, no scholarship, or a visa refusal) does not entitle you to a refund of fees for work already done.
Refunds or adjustments are only considered in the specific situations described above: work not yet started, genuine inability on our side to perform paid work, and genuine duplicate or overpayments.

8. How to Raise a Refund Query

If you believe you are entitled to a refund or adjustment under this policy, please contact our Grievance Officer / Data Protection contact in writing:

Grievance Officer: Habeeb Rahman Niyas Rahman
Email: zindaeducation@mail.ru
Phone (India): +91 90475 77714
Phone (Russia): +7 988 997-91-26

Please include your full name, the email address on your account, the stage(s) and amount(s) concerned, and your proof-of-payment receipts. We aim to acknowledge and respond to refund queries within 90 days. Any approved refund is normally made by bank transfer to the account from which the payment originated.

9. Relationship to Our Terms and Other Policies

This Refund & Cancellation Policy is part of, and should be read together with, our Terms & Conditions, Disclaimer, and Privacy Policy. If there is any conflict on refund matters, this policy governs. This policy is governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of Thiruvarur, Tamil Nadu, India. This does not remove any mandatory consumer-protection rights you may have under the law of your own country.

10. Changes to This Policy

We may update this policy from time to time. The version in force is the one published on our website at the time you make a payment. Where changes are significant, we will take reasonable steps to make them clear.

11. Contact Us

For any questions about refunds or cancellations, contact us at zindaeducation@mail.ru or through our Contact page. Our registered address is NO-1/415, Pettai road, Mannargudi, Ullikottai-I, Thiruvarur district, Tamil Nadu, Pin 614018.

Effective date: 8 July 2026.